COMMON QUESTIONS

Q: How long will it take to get my order?

 

A: We keep most of the Aspen Leaf Jewelry in stock. We keep a good selection of Aspen Leaf belt buckles available. Otherwise it usually takes about 4-6 weeks. Near the December holidays we can be very busy so order well ahead if you need it near the end of the year.

Q: Can you engrave my item?

 

A: We are not big fans of engraving. You would be surprised how many pieces come back asking if the engraving be removed (divorce, re-gifting, selling, etc). Also the item must be clamped and damage is possible. And, it is time consuming.

 

Our own hand-chiseled engraving is rustic and non-removable. We only offer it on items which are custom-ordered and the charge is $5 per character. Please, no long words like 'congratulations, anniversary, '. The amount of words possible is also limited.

 

You can order machine engraving from our engraver in Denver: Farmer's Engraving 303-329-3322. They are fairly quick, never make mistakes, do good work and the price is very reasonable. They also have the ability to engrave much smaller, hence you can use long words or add many more words.


Q: I have scratched my belt buckle. Can you remove the scratches?

 

A: Don't worry about scratches. Over time your belt buckle will be covered in fine scratches and develop a beautiful satin patina.  These are all the marks of your life.


Q: My belt buckle is too shiny and flashy. Is there a way to tone it down?

 

A: Burnish with a common plastic kitchen green scrubby (a side-to-side motion works best)


Q: My silver buckle was not worn for quite awhile and it has turned black. How should I polish it?

 

A: For smooth silver buckles: A jewelers polishing cloth is preferable, so as not to remove the black line around the applique. Rub vigorously. Do not worry about polishing the back.

   For bronze, brass, rough or wire-brushed buckles: Burnish with a common plastic kitchen scrubby.


Q: How can I put my small belt buckle onto a wider belt?

 

A: The only way is to have a tapered belt made. Contact Bob Dunn at 970-927-3274 asl@sopris.net


Q: Can I put my belt buckle onto a smaller belt?

 

A: You'll want to send your buckle back to us and have a centering pin soldered onto the loop.


Q: My belt is too thick. It will not pass the second time through the loop.

 

A: See our 'About Belts' page.


Q: My item broke. Can you fix it?

 

A: All our items are covered by our unconditional lifetime guarantee (except for Money Clips; one replacement for free)


Q: I have some old Hayes pieces that I no longer use. What should I do with them?

 

A: Ebay always has people waiting for Hayes items but you will not get top dollar. The best value is to donate your item to the Jim Hayes collection at the Aspen Historical Society. You can take a tax deduction for the value. Contact Lisa Hancock at (970)925-3721